ORDER PROCESSING SPEED
Typically, if your order is submitted by 2pm EST, it will go out the same day. Packages are not processed on Saturday’s or Sunday’s. Depending on the items in your package, the weather and/or address location, we may hold your order to process towards the beginning of the following work week for quality purposes. Order tracking information will update automatically from the carrier once it is in the carrier’s possession. During the first few weeks of December, some orders may experience delays in processing due to high volume.
REQUESTED SHIP DATE
During the checkout process, you may request the date for NINI & DELUCA to process and ship your order. This is when NINI & DELUCA will ship your package, not the date it will be delivered. If you need your package to arrive on a specific date, please email us at firstname.lastname@example.org for assistance.
NINI & DELUCA is committed to offering excellent products accompanied with great service. Part of that promise includes how you receive your package. Although we inspect and carefully package each item, there is a possibility of spoilage or damage while in transit. For these unfortunate events, NINI & DELUCA guarantees your satisfaction by either sending you a replacement, a substitute, or, if you wish, a refund for the item. Our pledge is to make sure you have enjoyed your experience with our family. If you are not, we want to know.
Please contact us first about your complaint to get approval and return instructions before returning any item. If an incorrect address has been submitted to us the customer will be held liable if their order is returned back to us. If this situation occurs the order will be processed as a return and the order will be refunded minus the shipping cost and a 15% restocking fee. Any perishable orders that have been damaged because of a return will not be refunded. Please be attentive when your orders go out and be sure to always track your package as it ships.
Shipping costs are not refundable. Item must be returned in original condition, and unopened. Returns must be sent out within 14 days of receiving your order.
Any further questions can be emailed to us at email@example.com.